Archived Blog Posts
Go Michele Go! CE Certified!
4/26/2022 (Permalink)
Our team strives to be the best, and we achieve this by never being satisfied with the systems we have set into place.
Our team is unique because we are never satisfied with the systems we have implemented. This is why we are always wanting employee and customer feedback so that we can implement change to make the system run smoother. One of the goals we wanted to change was how we offer the CE Credits for our local franchise areas. Michele Presley, Business Development Manager, has been going through the training to be a SERVPRO HQ-approved CE Instructor.
Michele was nervous when she went to her "final exam," which entails a corporate contact watching her teach a CE Class to decide if she needed more training or if she passed. MICHELE DID AMAZING as she made the class more personable by creating demonstrations or thru her personal experiences. Her biggest concern was not boring the class, which wasn't a problem. She gauged the audience's reactions when she talked about specific topics.
When I spoke with Michele, I wanted to see her future goals with this program, and her first goal was to get all of our Marketing Representatives CE Certified. The information that you learn from this program teaches us concepts that make us better SERVPRO employees and a better reliable source for our clients. Her second goal is to have those certified CE instructors go to their local insurance agents to provide them with the opportunity to earn CE credits.
That is why you should choose our team at SERVPRO of Lake of the Ozarks. We are never satisfied, and we will implement new strategies to ensure we are operating effectively.
How Fire Sprinklers Work
4/25/2022 (Permalink)
Did you know that our team is available 24/7 to help you through your family? Don't hesitate to call our team of professionals; we are Here to help.
Hello Lake!
It’s one of the Digital Marketing Support Coordinators, Jacob, here to talk about something I learned while attending Michele Presley’s CE Class. I will talk about how fire sprinklers work and how they turn on during this blog. During Michele’s class, Understanding the Restoration Industry: Property Fire Damage Restoration, I was FLAPERGASTED about all the new information I learned!
Did you know that it’s not smoke that sets off a fire sprinkler system; in fact, it’s the heat from the fire? I know I might sound young and naive, but I thought smoke set the system off. If you can imagine, this class taught me A LOT!
How A Fire Sprinkler Gets Set-Off
- A fire starts for whatever reason it may be, which causes the air above it to heat up immediately.
- Science taught us that hot air rises as cold air sinks, and as the fire grows, it causes more heat to rise to the ceiling.
- When the fire reaches 155 to 165?, it causes the liquid-filled glass bulb to burst, or in some systems, a metal link melts, which sets off the sprinkler.
Member of SERVPRO’s Disaster Recovery Team®
4/25/2022 (Permalink)
Our professionals are prepared and ready for the call to help another location during their significant loss needs.
Not all of the SERVPRO family of franchises are part of the Disaster Recovery Team, and it’s something that our family of franchises prides itself on. Being a part of this group means that if a national disaster strikes, our team would be deployed to help the local SERVPRO franchises in the affected area.
This means that we are “the backup” or the calvary in the time of need for our SERVPRO team. It also means that we can help the recovery and restoration process to help expedite the recovery time. In 2020, Cedar Rapids, Iowa, was devastated by a storm system called a Derecho, an inland hurricane. The local SERVPRO of Lake of the Ozarks needed our help. So we dispatched teams from all of our franchise locations to help this city recover.
Our team is truly honored to be a part of this group. We hope that your town will never need our Disaster Recovery Team, but if you do, SERVPRO of Lake of the Ozarks is Here to help.
Safety on the Lake
4/25/2022 (Permalink)
Stay safe on Lake of the Ozarks this summer by always following safety protocol.
SERVPRO of Lake of the Ozarks is proud to be a part of a great community full of fun on the lake! Every summer, this area of Missouri fills up with tourists and beach house owners to enjoy all the lake has to offer such as boating, jet skiing, parasailing, tubing and more. With all the fun, however, comes some unsafe conditions. Even so, Lake of the Ozarks has been said to be one of the most dangerous lakes due to so much boat traffic, among others. SERVPRO wants everyone to stay safe this summer by following some provided safety tips:
- ALWAYS wear a life vest on the boat. No matter your age or skill level when it comes to swimming, an accident can occur at any moment where your movement may be compromised. A life vest can save your life!
- Stay sober when operating any type of watercraft. Although Lake of the Ozarks can be a great place to let loose in the summer, alcohol-related accidents on the lake do happen, so stay aware.
- Take extra precautions when fueling watercraft. According to Lake of the Ozarks Water Safety Council’s Facebook page, small mistakes made when fueling can lead to an explosion.
Behavior of Smoke
4/22/2022 (Permalink)
The easiest tip to avoid a bigger disaster is to sleep with the bedroom door shut; this adds a wall between you and the fire.
Our team wishes no one would experience fire damage to their home/business. We can understand how a fire can grow. You can buy critical reaction time if you start understanding what fuels a flame. Our Digital Marketing Support Coordinator learned that you should never sleep with your bedroom door open. This disrupts the convention of air created during a fire.
What to Do
The convention of air rises because it is less dense, which pushes the cooler air towards the ground. We recommend you seal the door so no smoke can seep through cracks in a fire. Once you seal off the room, call 911 and provide dispatch with your location and that you’re trapped. Something that can buy you more time is that hot air is more turbulent and will move towards the cooler areas of the structure. Another critical component is knowing your HVAC system and selecting a room that won’t have smoke travel. Smoke will spread through this system because it goes up through openings cut for water pipes.
Our Advice
Making a plan before a disaster is the best way to create more reaction time for your family. Strategically walking through your home and figuring out which rooms will provide better protection will give you more reaction time. This plan should include fire extinguisher locations, emergency exit plans, smoke alarm checks, and where you supply your PPE (respirators).
Hey Alexa! Tell me about the different types of soot.
4/22/2022 (Permalink)
Our clients might know the difference between wet and dry soot, but don't worry; our SERVPRO of Lake of the Ozarks team does!
One of our Digital Marketing Support Coordinators, Jacob, had an opportunity to attend a CE Class, Understanding the Restoration Industry: Property Fire Damage Restoration. One of the biggest takeaways was learning about the different types of soot and how they are created. Our team of professionals knows what to look for in soot damage to be able to restore a client’s content/property accurately.
Wet Soot
You can find wet smoke residue in fires smoldering at low temperatures with little oxygen. If you don’t look at soot damage on regular bases, soot damage might look the same to you. Our team of professionals can use the most helpful tools, our nose, to figure out what type of soot we are working with. Wet smoke residue is sticky and smeary, accompanied by a pungent, acrid odor.
Dry Soot
On the opposite end of the spectrum, you have dry soot damage from an oxygen-rich fire. These types of fire are fast-burning which produces lighter soot particles but causes more damage to surfaces. A fire that produces dry soot contains a less intense scent than the wet smoke residue.
Protein Soot
We have all done it, we will be cooking, and something pulls you away from the stove. Next thing you know, the smoke alarm is going off, and you are rushing to deescalate the situation. Protein soot is created by fires that start from overcooked meat. If the burnt roast leaves you stumped, another indicator of this damage is the pungent odor that will stick around and linger. Our SERVPRO team knows that this type of soot requires extensive cleaning to remove any trace of residue to achieve deodorization.
Often when our clients return to their property after a fire, they feel overwhelmed. Soot damage to them might come across as a complete loss, but our team here at SERVPRO of Lake of the Ozarks aren’t as easily convinced. Our team understands the steps needed to restore the contents/property back to the preloss condition.
Our Reconstruction Team is Here to help
4/22/2022 (Permalink)
SERVPRO is a one-stop shop for restoration and reconstruction jobs.
SERVPRO of Lake of the Ozarks prides itself on its ability to restore residential and commercial spaces following water, fire and mold damage. We have the experts needed to handle a job of this type, yet we also have another important aspect of our team—the reconstruction team. This group of professionals will go in following a restoration job to repair walls, flooring, roofing and more to make your disaster seem “Like it never even happened.” Our reconstruction teams also aid in demolition, remodels and roof tarp and board-up services. Having SERVPRO handle the reconstruction part of a job as well as the restoration can bring you peace of mind as you won't be needing to hire multiple repair teams. Likewise, this will make the job be finished quicker due to team communication, and the insurance claims process will be smoother.
SCS: SPRING CLEANING SEASON!
2/23/2022 (Permalink)
If you want us to get your property spring ready, call SERVPRO of Lake of the Ozarks at (573) 346-7200!
With the beginning of spring right around the corner, we are excited about warmer weather and for Spring Cleaning Season! We aren't going to talk about the importance of a spring clean or the benefits it has on your immune system or for your overall health; if you want to learn more, please read more. At SERVPRO of Lake of the Ozarks, we believe in taking the more minor tasks off the list of things needed to get done. We can perform detailed cleanings for your home or business, as there are many benefits for getting your business Certified: SERVPRO Cleaned. Here are some of the services that our team of trained professionals can perform for your Spring Cleaning needs.
- Spring Allergins means HVAC Check-ups.
There are so many reasons why our team comes and checks up on your HVAC system during your Spring Cleaning Season. One of the most significant benefits is better overall air quality as the cleaned HVAC system can purify your home/business's air. Getting your HVAC system checked means the air is purged from pollen, pet dander, mold, and mildew. Let's get ahead of those seasonal spring allergies by having our team of trained professionals come and check out your HVAC system.
- General Cleaning/Disinfection
With the changing of seasons, we suggest having a general cleaning and even disinfection performed to rid your space completely of the winter bug that made its way through your home/business. Our team will come in and wipe down all high touched surfaces, and we will fog the air to ensure that it's free of last season's sickness.
- Flooring Restoration
- Tile/Marble Cleaning
Our team recently performed a tile floor cleaning at an old pizza restaurant that had 15+ years of grease damage. The floor required much extra loving as we had to penetrate the years of grease build-up. Our SERVPRO of Lake of the Ozarks' staff will have your tile flooring sparkling in no time.
- Hardwood Cleaning
Our clients don't think about hardwood floor maintenance because things are happening at a molecular level. For example, the glued-together fibers expand when it absorbs moisture in vapor or liquid form, which can cause the flooring to cup or crack. According to the National Wood Flooring Association, it highly suggests keeping your wood flooring between 60 and 80? and between 30 and 50% relative humidity year-round.
It's Spring Cleaning Season and let's get it started by taking this off your list. Our team at SERVPRO of Lake of the Ozarks is ready to get your home/business prepared for the change of the season.
Floating that Carpet!
2/23/2022 (Permalink)
Floating carpet is a leading technique that our team uses at SERVPRO of Lake of the Ozarks to dry carpets completely.
Being a part of the restoration industry has taught us that a nightmare that our clients never experienced is flooding and their carpets. If carpets don’t get adequately dried, then the risk of microbial growth becomes a factor. But don’t you worry, our team of professionals has leading strategies to provide excellent results to bring comfort to our clients. Our top method is called “floating carpet,” and yes, it does sound like a scene from Disney’s “Aladdin.” This technique is achieved by having an air mover directly blowing air underneath the carpet at each corner. The carpet is held into place by clips on the air movers to help achieve the wave motion. You should know that we use our proprietary software to provide the total amount of air movers needed. Having too much air directed onto the carpet can create a rough floating motion, resulting in the tac strip separating from the backing. We recognize that you can attempt this at home and if you do, make sure you supervise the drying process to ensure you aren’t damaging the carpet. If you want our team to come and float your carpets to ensure they are thoroughly dried, call us at (573) 346-7200.
Floor Warping 101
2/23/2022 (Permalink)
If you notice something isn't looking or feeling right regarding your hardwood flooring, please call SERVPRO of Lake of the Ozarks at (573)346-7200.
Moisture Moisture Moisture!
Do you regularly monitor the moisture readings in your home? If not, SERVPRO of Lake of the Ozarks has the equipment and industry-leading strategies to provide results for our clients. Moisture creates significant problems for your wood flooring, with a skew of terms that go along with the different terms.
Cupping
Cupping is when the surfaces of the water-damaged boards form a concave shape. Another way you can tell that the wood flooring is cupping is when the sides of the board are higher than the middle of the board. Cupping is caused when an increase in moisture content saturates the bottom of the boards. You should note that moisture affects flooring types in different ways and that if cupping appears randomly, we suggest having our team take a look as there could be a bigger underlying problem.
Buckling
There are multiple ways buckling occurs, some being when moisture is located below the surface of the flooring, flooding, and leaks are all ways buckling can occur. If you suspect that your flooring is experiencing buckling, the way to tell is if the flooring boards create grooves and peaks.
Peaking
Peaking and buckling get mixed up because it forms a peak when floorboards buckle. Peaking is different because it's an entire flooring section, whereas buckling is one or two-floor boards that include a single peak. What causes this expansion problem is a poor installation that, when you combine it with the flux of humidity in your home, creates a contracting and expanding of the floorboards.
SERVPRO of Lake of the Ozarks is Here for You!
2/22/2022 (Permalink)
Sometimes the happiest people are the ones who struggle the most. If you ever feel alone, please reach out to the listed resources!
Isolation has a way of bringing out a particular reaction in people that leaves them longing for human interaction. These past couple of years have been much isolation for many. The suicide rate is 25 times greater than the general public for individuals with serious mental illness and mood disorders, such as depression or bipolar disorder.
When someone decides to end their life, bystanders will often admit they feel at fault. It’s hard to fully grasp what is going on with someone internally due to “masking” the warning signs. If you notice any of these signs in yourself or someone you love, we suggest talking to a doctor about seeking a wellness stay.
Warning Signs of Suicide
- Vocalizing the feeling of hopelessness or the lack of living.
- Vocalizing the feeling of being a burden to others.
- Extreme mood swings.
- Loss of interest or losing the ability to feel pleasure.
- Seems withdrawn or isolated.
If you recognize any of these signs in yourself or someone close to you, we suggest immediately calling one of the following resources.
Resources
- Ozark Center Crisis Services
- Crisis Line: (417) 347-7720
- Crisis Line: (800) 247-0661
- National Hope Line
- Crisis Line: (800) 784-2433
- National Suicide Preventional Lifeline
- Crisis Line: (800)273-8255
- Veterans Crisis Line
- Crisis Line: (800) 273-8255, Press #1
- 911 or emergency services
Our team of professionals here at SERVPRO of Lake of the Ozarks wants every single of you reading this that you are loved. Our team has seen firsthand the aftermath of a client deciding to end their own life. We want you to know that the resources above can help start the healing process if you struggle with your battles.
S.E.R.V.P.R.O
2/22/2022 (Permalink)
Our technicians work to restore the client's property to the preloss state.
SERVPRO of Lake of the Ozarks works with our staff to provide endless training opportunities, whether IICRC certifications or corporate training. Our team can handle any size project, whether a small leak or a significant loss. SERVPRO prides itself on its capability to help eliminate some unnecessary stress off our clients by restoring their property to the preloss condition.
SERVPRO is a 24-Hour Emergency Service that strives to assist our clients after they experience a disaster.
SERVPRO aims to bring the same consistent services across the nation, which is achieved by providing detailed estimates that list all services performed. When the client approves the estimate, our team of trained professionals will arrive with stocked trucks to help restore both the damage and structure to the preloss condition.
S- Service that exceeds the competition
E- Excellent Communication throughout the restoration process
R- Restoring the property to the preloss state.
V- Vow to meet customers’ needs.
P- Professionalism displayed with all team members
R- Respected and Recognized as the Industries leader
O- Outstanding Customer Service
Prioritizing The Response
2/22/2022 (Permalink)
We take the necessary steps by focusing our crew's attention on items with which our clients have more of an emotional connection.
One of the hardest parts about working at SERVPRO is that you can’t wave the magic undo button to help restore every content to the preloss condition. When we arrive at the site, we organize the contents into three categories: Discard, Restore Immediately, and Restore Later, with each type having its own set of actions which allows our team to direct our focus the way the client wants.
Discard
As much as I wish we could restore every content to the preloss condition, it is not always possible. This is because some damage is irreversible, caused by the contact of moisture, contamination, or physical damage. When an item is deemed nonreversible, our crew will list it as a loss, set it aside for review by an adjuster, and, if approved, discard and replace it. We can only return it to the client when it overlooks the emotional or monetary value and accepts it in the less than preloss condition.
Restore Immediately
The difference between this category and the next is that they will face secondary damage if contents are not restored immediately. We categorize the severity of the job by the number of contents that are needed to be restored immediately. The emotional value of each content influences the client’s decision to repair with photo documentation helping the client determine the value of these contents.
Restore Later
When contents have suffered minor but restorative damage will be placed as low on the priority list. Our team has deemed it with little to no secondary damage risk when items are placed into this category. This is because the contents weren’t wet or suffered from short-term exposure to moisture or damage. Our crew won’t focus our immediate attention on this category of the lack of risk of secondary damage.
Placing your content into these categories ensures that our crew’s time is directed the way the client wants. We can focus our attention on items with more emotional value for our clients. If you need our content restoration services, please call SERVPRO of Lake of the Ozarks at (573) 346-7200.
Knowing the Water Source
2/22/2022 (Permalink)
Depending on the leak source, you can either have a sanitary or unsanitary source.
At SERVPRO, we focus on making our clients’ lives easier after they face a disaster. We can do this because our crew can look at the different circumstances to provide insight into the procedures needed for each water job.
We place each water job into three categories: Category 1: clean water, Category 2: Gray Water, and Category 3: Black Water.
Category 1: “Clean Water”
A category one water job is a leak from a clean source such as a toilet with no feces or urine. This category requires fast action as this can go from unharmful to harmful if the water can sit, providing perfect conditions for microbial growth.
Category 2: “Gray Water”
A category two water job is when the leak comes from a contaminated source. We suggest that our client doesn’t expose themselves or ingest the water because of the chance of health effects.
Category 3: “Black Water”
We suggest that our client avoid exposure to this type of water contamination for this category. Our crew will be dressed in full hazmat suits to ensure their health and safety aren’t compromised. The source of the leak has some contamination, such as water from beyond the toilet trap, a toilet with feces, or standing water that has noticeable microbial growth.
Tornado Shelter is a Safe Shelter
2/22/2022 (Permalink)
You have minutes from the time you see the tornado touchdown to find shelter to ensure your safety.
The sheer power that a tornado can create is strong enough to rip homes off of their foundation. Tornadoes are harder to predict as conditions have to be just right to produce one. You can ensure your family is safe during a potential tornado by following the listed tips.
Being Prepared for Whatever Happens.
As a family, you should find the designated tornado shelter area in your home each spring. This area should be free of any windows and should have the following: batteries, battery-operated radio, food, water, medications, and blankets. By drafting up a tornado plan, you ensure that your family is prepared if disaster strikes, which could save their lives.
Pay Close Attention to Development Outside.
People will often go outside to seek a thrill of storm watching during a storm. If conditions get worse, we ask that you move inside to stay safe to protect yourself from the element. If you notice the sky changing into a dark or green color or you see a low-hanging cloud, we ask that you immediately go to the designated tornado shelter area.
Perfect Shelter Conditions.
Tornadoes do not discriminate on what homes they destroy or the people it kills. The only way to stay safe during a tornado is by knowing where your tornado shelter is located. If you own your home, you should have an area in mind, but if you live in a mobile home, we suggest you have arrangements already made to ensure you a safe location if need be. You should find an area free from windows and a spot in a basement in your home.
By creating a plan, you ensure that you and your family stay safe during a natural disaster.
Protecting your Devices with a Surge Protector
2/22/2022 (Permalink)
Lighting Bolt can hit your home's electrical system, which causes a power surge that can fry your devices.
There are multiple ways to create energy surges, wreaking havoc for your electronics, appliances, and outlets. The most common way a power surge can be made is when lighting strikes a home’s electrical system, which causes a surge of extra energy, which fries the systems. When people over plug each plugin which exceeds the amperage of what is intended for the circuit.
These are just a few preventable measures you can take to ensure you prevent a circuit from experiencing a power surge.
Unplug Everything During a Storm
By unplugging appliances, computers, or gaming systems, you ensure there isn’t anything for a power surge to fry.
Distribute your Appliances
We suggest unplugging any unnecessary appliances during a storm, which could help spread out the charge instead of overwhelming the outlets. The remaining devices should be spread out through all wall plugs to ensure the outlets aren’t dominated.
Purchase A Surge Protector
A power surge follows a power outage, with the cause being a large jolt of electricity getting shoot back. A surge protector absorbs the jolt, protecting the appliances from the energy surge.
By following these steps, you can ensure you keep your structure and appliances safe from a power surge.
Certified: SERVPRO Cleaned
2/21/2022 (Permalink)
Put your Certified: SERVPRO Cleaned sticker on your door with pride as you have chosen to get your property professionally cleaned.
The team here at SERVPRO of Lake of the Ozarks works to provide the highest quality for our clients. You should know about SERVPRO because we constantly strive to achieve the highest standard in the restoration/cleaning industry by adapting our existing products that are used. Our team has worked with HQ to create a repeatable process, Certified: SERVPRO Cleaned, to ensure the standard we hold ourselves is the same across the board.
Consult
- Each job we work is different, and each client has different needs. SERVPRO recognizes this and works to create a tailored program based on the client's needs.
- Having an established connection with our COI, Center of Influence, we can find important information that our leadership team will translate to the crew to ensure they receive the highest quality of service.
Clean
- Once one of our Job File Coordinator gathers all the necessary information, our professionals will create the best course of action. Down to the products we use during the cleaning is our HQ's highest quality. Our team uses one of our EPA- Approved Hospital-Grade cleaning solutions.
Certify
- When the crew has provided the cleaning, we like to place our “Certified: SERVPRO Cleaned Shield” sticker on the front entrance.
If you or your company needs a deep cleaning, please call us at (573) 346-7200.
Institute of Inspection Cleaning and Restoration Certificate Trained
2/9/2022 (Permalink)
Inspection Cleaning and Restoration Certified!
If you are reading, you have at least had time to go through our SERVPRO of Lake of the Ozark’s website, and you might have seen some acronyms that sound like a foreign language. One acronym that we use a lot is IICRC, which is stands for Inspection Cleaning and Restoration Certification, a certificate program that we have all production staff complete. SERVPRO of Lake of the Ozarks implements this program to ensure that our team receives the best guidelines for fire damage, water damage and microbial (mold) remediation. The IICRC developed these standards to provide quality concepts terminology and perform specific procedures used in the cleaning and restoration industry. Our leadership team is always looking for certifications to be implemented to ensure that we are constantly providing leading restoration processes. They also watch to make sure that all employees stay current. They don’t let this certificate expire because our franchises follow the same procedures to ensure they are consistent throughout the SERVPRO brand. This certificate also means that we know that our team is trained to be prepared and ready for whatever may happen.
Soda Blasting the Graffiti Away!
2/9/2022 (Permalink)
If your home or business is affected by vandalism, call us at 573-346-7200!
Soda Blasting: Spray Paint Won't Stand A Chance
The unfortunate part about being a business owner is the role's responsibility. You have to constantly consider the far-out scenarios of what could happen to your business. One of those burdens is responding to destruction to the business property, such as vandalism. Let us reassure your business that we have the equipment needed to remove spray paint. We use Granite, an OK rock that can blast char or stain off of materials restoring it to the preloss condition. Our business has implemented two strategies when removing graffiti, wet or dry systems.
Wet System
Our team will implement the wet system when there is a need for abrasive solid power. We pride ourselves on our innovativeness in using environmentally friendly products that require some cleanup. This product allows us to use it both wet or dry depending on the surface we need to clean.
Dry System
The dry system is used mainly inside or in areas where we need to stay dry. Our wet system does get surfaces damp due to the process.
How It Works
When completing a soda blasting job, we will have our technicians dress with PPE to avoid the inhaling of dust particles. When they place the surface under negative pressure, it helps eliminate any dust particles that become air-born. If needed, we will then use an air scrubber that ducts the unit out of a window, making it possible for the airborne particles to escape. Once the particles are removed, we will clean the surface, ensuring it is detailed cleaned.
The team will then cover all vents and returns to help isolate the room from the HVAC system, requiring a duct cleaning once the work is completed. This extra step ensures no remaining fine dust particles spread throughout the facility. Finally, some areas may require shellac after the blasting is completed; this isisn'tlways needed.
If you are a business owner, we want you to take a deep breath and relax because you know who to call if you ever need our services. SERVPRO of Lake of the Ozarks has the equipment and expertise to help our clients with their needs.
Preventing Cigarette Fires
2/9/2022 (Permalink)
By following these easy tips, you will eliminate a chance of a fire starting in your home. If you need our services, call us at 573-346-7200!
As we all know, if someone wants to do something that isn’t recommended, they will more than likely do it. One of those unrecommended habits is smoking cigarettes inside their home, which increases your likelihood of having a house fire. However, we would wish that our clients would move outside when smoking we know that with it being winter, someone going out to smoke decreases.
- Clean out Ashtray
- The real risk is when someone lights up and frequently lays it down in the ashtray still ignited. When the ashtray isn’t cleaned regularly, you increase the backup of ash in the dish. When someone lays down an ignited cigarette, the hot end can touch the ash and create a fire.
- Falling Asleep While Smoking
- On average, in the United States, smoking cigarettes has caused one in twenty (5%) house fires when the smoker falls asleep. This is dangerous for falling asleep as the cigarette will start a fire next to the impaired person. This doesn’t provide ample time to wake up and extinguish the fire accurately.
- Extinguish the Cigarette
- When you are all done with the cigarette, we suggest making sure it is extinguished fully before discarding. This wouldn’t allow any chance of the cigarette to grow into a more significant situation.
Although we would love to move your smoking outside, we know that it might be more appealing to smoke inside to avoid the winter weather with below-freezing temperatures. SERVPRO of Lake of the Ozarks will always be here for all of your restoration needs.
How to Stop a Grease Fire!
2/9/2022 (Permalink)
Once you start cooking, you should stay close as it only takes a few seconds for grease to reach unsafe temperatures!
Cooking can be very therapeutic for people as they can learn about different cultures through trying new recipes or styles of cooking. One type of cooking has a greater risk of creating a fire than others: frying food. Fire departments around the nation respond to, on average, 172,000 fires a year caused by cooking activities. Let’s go step by step on what you should do if you encounter a fire in your kitchen while cooking. Most cooking accidents escalate when rash decisions are made. This is the time to keep calm and focus on the following steps.
Removing The Oxygen
There are multiple ways to remove oxygen from a fire that will help extinguish it before it grows. Removing oxygen is critical in extinguishing a fire as oxygen supports the chemical processes during a fire. When a grease fire burns, it reacts with the oxygen from the surrounding environment, releasing heat and creating smoke and gas.
Cover the Pan
You can cover the pan with a flat cooking sheet or put the lid on top of the pan. By removing oxygen, you replace it with carbon dioxide, which is inflammable and denser than air.
Throw Baking Soda on Flame
Another way you can stop a fire is by throwing baking soda on top of the flame. When you add baking soda to fire, it releases carbon dioxide, which, as mentioned before, is denser than air.
When in Doubt Use a Fire Extinguisher
If you don’t have the time to do the previously listed strategies, you can always use a Class K fire extinguisher. This type is a wet chemical that takes the temperature of the fire and creates a barrier between the oil and fire.
If the fire grows out of control, please don’t try and put it out on your own. Please call the emergency phone number, 911, to get help before it grows to other parts of the home or business. No amount of property damage is worth putting your life in danger because if you face any damage, please call your local SERVPRO is here to help!
P.A.S.S. the Fire Extinguisher
2/9/2022 (Permalink)
When a fire breaks out, you might find yourself in a rush to put out a fire. Follow these steps to put out a fire in your home or business safely,
As a property owner, you have a lot of things to consider that could make owning property potentially risky. When an event such as a fire, busted water pipe, or whatever it happens to be, you should know that S.E.R.V.P.R.O. of Lake of the Ozarks is here to help®. One way to ensure you are protecting your property from a fire is by knowing where the fire extinguisher is. This cuts down the time the fire has to grow out of control.
Okay, you have the fire extinguisher in your hand aimed at the base of the fire. If you never operated an extinguisher, then you should pay close attention to the following steps:
- Pull the pin. When you pull the pin you break the tamper seal as well.
- Aim low; When directing the extinguisher, you should always aim at the base of the fire, where the fire is the hottest.
- Squeeze the handle to release the extinguishing agent.
- Sweep from side to side, directed at the base of the fire. Don’t release your squeeze until the fire appears to be out.
By implementing the P.A.S.S. method, you can get ahead of a fire when you act fast. By showing other household members this method, you can ensure that you protect yourself and your household from a dangerous situation. If you are ever in need of our fire restoration services, please call our office at 573-346-7200, and we will be happy to set up an appointment.
Winter Maintenance Checklist Importance:
2/1/2022 (Permalink)
Be prepared for cold weather by following these simple SERVPRO tips.
WINTER MAINTENANCE CHECKLIST IMPORTANCE:
The winter months can be a demanding time for you and your home. Bitter cold, wind, sleet, storms, and more can happen during this season!
Fortunately, several tasks can be performed at the start of the winter season to maximize your energy usage and lower your costs! Make a checklist and perform these tasks each winter season.
OUTSIDE MAINTENANCE
Go outside and check around your house for proper seals on doors, windows, and garages—seal leaks with weatherstripping or caulk application.
Also, make sure you inspect the roof, gutters, and downspouts for damage or potential for damage/loss.
Winter storms can cause damage to your roof. After storms, check for broken or missing shingles.
Inspect and clean your chimney to prevent fires in the winter. You can also cover your air conditioning and grill units.
INSIDE MAINTENANCE:
Inside the home, take a look at cleaning several critical components of household appliances, etc. You can dust and vacuum refrigerator/freezer coils, as well as clean and empty drip trays. Take a look at cleaning and removing debris in your drains in sinks, dishwashers, tubs, showers. This can include built-up hair, toothpaste, soap, etc. These items can cause unneeded blockage and buildup in these pipes.
Take a minute to dust and vacuum bathroom exhaust van grills and vents.
Go into your basement and check for leaks during and after thaws. These may have been overlooked and need attention immediately if you have water infiltration. Make sure you have proper sealing around exit points. Animals seek shelter, and many smaller critters can get in through minor gaps. You do not want to spend a winter’s night with Mickey Mouse at your side unknowingly!
TECHNOLOGY UPDATES:
A programmable thermostat is an uncomplicated way to save on heating costs. You can set the settings to turn the heat down when sleeping or away from home. You can even access most programmable thermostats now through a phone app to make changes as needed.
You should also check your technology inside and outside the home to ensure proper usage of automated lighting systems, security systems, etc.
TAKEAWAYS:
Simple maintenance and prevention methods can go a long way to avoid significant and expensive problems at your home.
If you find yourself in a winter mess, please reach out by CALLING SERVPROat 888-886-5195 or the local SERVPRO of Lake of the Ozarks at (573)346-7200.
Construction Management
2/1/2022 (Permalink)
A property manager reviewing construction work.
CONSTRUCTION MANAGEMENT:
Are you a commercial property owner or property manager? Are your tenants doing a buildout or redesigning a space? Has there been damage to a space that needs water mitigated?
SERVPRO is the team for you!
SERVPRO is your team for Commercial Construction Assistance!
We can help with cleanup, dust control, restoration and reconstruction. We can work with your insurance company to restore your commercial property to help make it “Like it never even happened.” We can mitigate WHILE your construction crew is working on the project. This will allow you to save time and move swiftly through the process. We also offer premium services for dust control and protection from COVID-19 and other contaminants using our proprietary, EPA-registered products.
Our goal is to complete your commercial restoration project on time and within the budget with as little downtime to your business as possible.
If you find yourself needing these services, please reach out by CALLING SERVPROat 888-886-5195 or the local Lake of the Ozarks branch at (573) 346-7200.
Stranded Car Precautions
2/1/2022 (Permalink)
Winter Storms Car Preparedness
STRANDED CAR PRECAUTIONS
It’s that time of year again. Storms can happen and we all need to be prepared for issues. Winter storms can cause HAVOC for drivers and stranded cars.
Here are some must-haves to keep in your car if you get stranded on the side of the road.
SNOW REMOVAL TOOLS
When you get stuck on the side of the road you will want to try and get yourself out of the mess. Try to keep these tools in your car during the Winter months:
- ICE SCRAPER / SNOW BRUSH
- These tools are invaluable to remove ice, snow and debris in the winter weather off of your windshield and vehicle.
- SHOVEL
- With the use of this tool, you can clear the snow under and around the car to help get more traction for movement. We advise that you start by making a clear and direct path to get you back on the road. Take some time and clear off the car so it is apparent that you require assistance if you are “stuck in the snow.” Oftentimes, cars go unnoticed due to not being cleared off and others assuming no one is in the vehicle. You should also ensure that you have dug out the tailpipe to allow a path for the exhaust to escape.
- KITTY LITTER / SAND
- It is recommended to throw down sand/kitty litter on the path you have cleared as well as under the tire to help the tires gain traction on the snow-covered ground.
STRANDED in YOUR CAR TOOLS
If you cannot “free the car” you need to make the decision to stay in the car and wait for help. This is when you need to hunker down and wait for someone to help rescue you. You need to ensure that you can stay warm during what could be hours of waiting.
- EXTRA SET OF CLOTHING
- When you get stuck you have to conserve the gas to ensure that you can drive away once rescued. It will get cold in the car, so packing extra gloves, clothes, hats and blankets can help ensure you stay warm.
- EMERGENCY FLARES
- When stuck in the snow, you will be surprised at how fast your car can get completely covered. Suppose you notice a snow truck or any other form of an emergency vehicle. In that case, you will need to capture their attention as your location might be hard to see. An emergency flare will capture their attention, and you can be rescued faster.
- JUMPER CABLES
- If you have your car sitting on the side of the road while you have the engine running, it will cause your battery to die in most cases. Therefore, make sure you are keeping emergency jumper cables in your car that can help start your vehicle.
- FOOD / WATER
- You don’t know how long you will be stranded and keeping food/water in the car will be vital for your survival.
Make sure you COMMUNICATE with others about your leaving and arrival time IF you are driving somewhere when there is a projected winter storm. Therefore, they will know when to expect you and can contact the appropriate parties if you do not arrive on schedule. Also make sure you adjust your time to allow extra travel time when traveling through winter weather. *If you find yourself stuck on the side of the road, please call these emergency road services:
Emergency Police Number: Call 911
Missouri State Patrol: Call *55 or 800-525-5555
Space Heater Precautions
2/1/2022 (Permalink)
Space Heaters need to be used correctly.
SPACE HEATER DANGERS:
According to the Consumer Product Safety Commission, space heaters are the leading cause of house fires each year. With projected increases in the average utility bill, consumers invest in alternative heating options. Space heaters can be an excellent source for heating only when used properly. We wanted to provide critical insights into protecting your household from a space heater fire.
- Space Heater Should Stay on the Floor:
- The recent temperatures being bitterly cold outside has left many people using heating alternatives. When you get home after a long day at work, it is understandable that you will want to feel as comfortable and warm as possible. Some people might even place the space heater right next to them to feel the heat immediately. You have to consider items in the general area of the heater to ensure that they aren’t heating to an unsafe temperature. Be very mindful of all the different fabrics that would catch fire fast, and you should move it to a spot out of the direct flow of heat.
- Place away from water:
- Science lesson repeat; water and electricity create unsafe conditions, especially when water touches an electric heater causing it to short out. When this happens, it creates a dangerous spark which can cause the heater to catch flames. We suggest keeping the space heater out of the bathroom and kitchen.
- Plug into the wall directly:
- Put down that extension cord and plug that space heater directly into the wall! Cords can create dangerous conditions when someone tries to cover them with a rug or a piece of furniture. When someone plugs a heater into an extension cord, it adds extra electrical connections, increasing your chance of creating resistances. This is a problem because the more resistance, the more energy, which means more heat. When it gets plugged into an extension cord, you are allowing the increase in energy to heat surrounding items that have the opportunity to create a fire. When plugging a heater into the wall, you will want to perform a 3-foot check or ensure nothing that can start a fire is within a 3 ft radius of the heater.
We aren’t telling you not to use space heaters as a heating alternative, but we do ask that you follow these easy steps to ensure your household is safe and warm!
REMOVING MOISTURE PROCESSES
2/1/2022 (Permalink)
Be Careful in Wet Floor Environments
REMOVING MOISTURE PROCESS
We look at two factors when looking at a project that involves water damage. These include the Type of Material and the Degree of Wetness.
The process begins when we evaluate the variation of each material's “permeability” or the ability for water to pass through the material. The degree of wetness refers to the moisture movement by indicating the type of water being addressed.
These liquids will be presented in three possible forms:
1. SURFACE WATER
Surface water can be found on a material's surface. This can be a liquid, will be visible and can evaporate. When cleaning this type of water, the first step is to physically remove the moisture. We perform this process by using mechanical extraction equipment. This is completed by using equipment that produces different airflows. This equipment will moderate temperature and humidity, while evaporating the remaining water.
2. FREE WATER
Free water can be found within a material, but it hasn't yet bonded to the chemical bonds of the material. The moisture will be located in cavities, open pores and other air spaces within these materials. Free water is a liquid that can generally be seen when the material is darkened. It can also be evaporated. When extracting this type of water, we use lower humidities and warmer temperatures. Monitoring these factors help maintain the rate of evaporation which ensures the liquid can evaporate.
3. BOUND WATER
Bounded water is a little more problematic as it is absorbed by the material and gets held by the chemical bonds. Due to the chemical bond holding in the moisture, you will have to release it before it can evaporate. Unlike the other types, controlling the airflow on the material won't be successful. The fabric will successfully dry fastest when it is warmed, and it's essential to keep the surrounding humidity very low. Due to the chemical bonding, this type of absorption takes the longest out of the three types.
ALL of these can be problematic. The knowledge of WHAT to look for is what separates SERVPRO from our competitors. Our Project Managers will go to a water-damaged job site and be able to evaluate what needs need to be met and then disperse our technicians immediately out to the field with the right equipment to get the job done.
If you find yourself in a water leaking mess, please reach out by CALLING SERVPROat 888-886-5195 or the local Lake of the Ozarks branch at (573) 346-7200.
Restoring Your Lake of the Ozarks Commercial Property After A Water Damage Event
2/27/2018 (Permalink)
Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
About SERVPRO of Lake of the Ozarks
SERVPRO of Lake of the Ozarks specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
The Lake's 24 Hour Emergency Water Damage Service
12/7/2017 (Permalink)
SERVPRO of Lake of the Ozarks is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help Call Today - 573-346-7200
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Lake of the Ozarks has specific water damage training and experience to help you through this tough time. We specialize in water damage restoration-in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
We are an IICRC Certified Firm
12/6/2017 (Permalink)
SERVPRO of Lake of the Ozarks is an IICRC firm. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require a technician on all jobs who has been formally trained and passed all required tests.
- Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
- Maintain liability insurance to protect all parties in the event of an accident.
- Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration, and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology, science, and therefore the standards must evolve to keep pace.
About SERVPRO of Lake of the Ozarks
SERVPRO of Lake of the Ozarks specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO's corporate training facility to regular IICRC - industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Kids Fishing Derby
8/24/2015 (Permalink)
Kids Derby 2014
Come join us on September 20, 2015 from 1-3 at Captain Ron's for the Highway 5 Kids Fishing Derby!
SERVPRO is a pround sponsor of this event for kids ranging in age from 5-14. Every kid goes home with a prize! It will be a great day to get outdoors and have some fun with your kids.
For more information Please call the Lake West Chamber at 573-374-5500 or contact Jessica at SERVPRO at 573-346-7200.
24/7 Emergency Service
