Go Michele Go! CE Certified!

4/26/2022 (Permalink)

Our team strives to be the best, and we achieve this by never being satisfied with the systems we have set into place.

Our team is unique because we are never satisfied with the systems we have implemented. This is why we are always wanting employee and customer feedback so that we can implement change to make the system run smoother. One of the goals we wanted to change was how we offer the CE Credits for our local franchise areas. Michele Presley, Business Development Manager, has been going through the training to be a SERVPRO HQ-approved CE Instructor.

Michele was nervous when she went to her "final exam," which entails a corporate contact watching her teach a CE Class to decide if she needed more training or if she passed. MICHELE DID AMAZING as she made the class more personable by creating demonstrations or thru her personal experiences. Her biggest concern was not boring the class, which wasn't a problem. She gauged the audience's reactions when she talked about specific topics.

When I spoke with Michele, I wanted to see her future goals with this program, and her first goal was to get all of our Marketing Representatives CE Certified. The information that you learn from this program teaches us concepts that make us better SERVPRO employees and a better reliable source for our clients. Her second goal is to have those certified CE instructors go to their local insurance agents to provide them with the opportunity to earn CE credits.

That is why you should choose our team at SERVPRO of Lake of the Ozarks. We are never satisfied, and we will implement new strategies to ensure we are operating effectively.